Information About the Website Owner:
Company Name: De An Co., Ltd.
Business Registration Certificate Number: 4001162949 issued on November 20, 2018, in Quang Nam
Information on General Transaction Conditions:
a) Conditions or restrictions on the provision of goods or services, such as time or geographic limitations: Room services are provided at De An Hotel, located at 114/4 Tran Nhan Tong, Cam Chau, Hoi An.
b) Return policy, including return periods, methods of returning or exchanging purchased goods, refund methods, and costs of return: – Cancelation 3 days before the check-in date: Free of charge. – Cancelation within 3 days: The cost of the first night will be charged. – No-show: 100% of the room rate will be charged. – Refund period: Within 3 working days, refunded by bank transfer. The service provider covers refund costs.
c) Product warranty policy, if applicable: Hotel service products do not have warranty provisions.
d) Service standards, service delivery processes, pricing, and other terms related to the provision of services, including conditions and restrictions if applicable: For details, see the Policies and Regulations.
e) Obligations of the seller and the obligations of the customer in each transaction: – The seller is obliged to provide the correct room type as ordered by the buyer. – The buyer is obliged to pay the correct amount according to the agreed schedule.
3. Information on Payment Methods:
Payment can be made via bank transfer to the following account: Account Name: De An Co., Ltd. Account Number: 0651000555558 Bank: Vietcombank, Hoi An Branch. Or payment can be made in cash at the hotel.
4. Customer Information Privacy Policy:
a) Purpose and scope of information collection: De An Co., Ltd. does not sell, share, or exchange customer personal information collected on the website with any third party. The personal information collected will only be used internally by the company. When you contact us to register for services, the personal information collected by the website includes: – Full Name – Address – Phone Number – Email – Total number of guests
b) Scope of information use: The personal information collected will only be used internally by the company and for one or all of the following purposes: – Supporting customers, confirming room reservations, and processing payments. – Providing information about the services. – Processing customer orders according to the products listed on the website. – We may send promotional information and new product details via email. Customers can unsubscribe from this email list.
c) Information storage duration: The company will delete customer information upon request. All requests should be sent to the email: info@dean.vn.
d) Address of the unit collecting and managing personal information: Company Name: De An Co., Ltd. Phone: Hotline: 0932 123 757 Address: 114/4 Tran Nhan Tong, Cam Chau Ward, Hoi An, Quang Nam. Website: http://dean.vn Email: info@dean.vn
e) Means and tools for users to access and edit their personal data: The company does not collect customer information through the website; personal information is collected via email contact when purchasing products sent to our email inbox at: info@dean.vn or the hotline: 0932 123 757. Customers can contact the above email or phone number to request the company to edit their personal data.
f) Commitment to protecting customer personal information: At our company, we are committed to protecting customer information. We do not exchange, buy, or sell customer information to any third party. Protecting customer information is our responsibility.
