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1. RESERVATION

All reservations, confirmations, amendments and cancellations are required to send directly to the hotel’s sales department either via phone or email at:
Tell: +84 235 3921 407
Email: info@dean.vn

2. CHECK-IN & CHECK-OUT

Check-in time: 2:00 PM
Check-out time: 12:00 PM
If you need to leave your luggage at hotel in case you arrive early or need to depart late, please arrange it with reception.

In case, you need to depart late, please contact with our reception and you will be charged:
+ From 12:00 to 18:00 in the day of your departure, you will be charged 50% of room rate.
+ After 18:00, your 100% room rate will be charged.

3. CANCELLATION AND NO SHOW POLICY

If cancellation is made 3 days prior to your arrival date: Free cancellation fee.
If cancellation is made within 3 days: 1 night room rate will be charged.
In case of no-show, 100% room rate.
Early Bird/ Last min deal: non-changeable and non-refundable.

4. CHILDREN POLICY

Child under 5 years old: FOC and included breakfast
Child from 5 to 17 years old: Surcharge 250.000vnd per child/night (No extra bed).
Extra bed: surcharge 450.000vnd per/night (Include breakfast).

5. PAYMENT POLICY

Thank you for your interest in our payment policy on the De An hotel website. To guarantee the reservation, please you have to pay 100% room rate.
The hotel accepts international payment cards (Visa, Master, JCB…), domestic payment cards and bank transfer.

6. REFUND METHOD

The hotel refund your money by cash or bank transfer.

7. Time of service area

• Front Desk Area
Reception: 24/7
Lounge: 10:00 – 22:00
• De An Restaurant
Breakfast Buffet: 6:30 – 10:00
Buffet Breakfast: 6:30 – 10:00
Craft beer/Restaurant and craft beer : 10:00 – 22:00
• Pool Area
Swimming Pool: 6:00 – 21:00

8. General policy

All non-smoking rooms. In case you smoke within our hotel, 50% of room rate will be applied to your account.
You will be expected to pay compensation to hotel for any damages or broken things while your stay at De An hotel.
Pets are not allowed in hotel



  • HOTEL ADDRESS

    114/4 Tran Nhan Tong, Hoi An.
    84 235 3921 407

  • RESERVATION

    info@dean.vn
    Phone/WhatSapp/LINE/KakaoTalk
    84 932 123 757 

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